Customer Service
Return & Refund Policy
Last updated: August 25, 2026. Clear return steps for eligible purchases.
1. 30-day return window
Most items may be requested for return within 30 calendar days of delivery. Products should be unused, in their original packaging and returned with included accessories, manuals, gifts and the order number.
2. Items that cannot be returned
- Activated software licenses and redeemed digital products.
- Gift cards and digital downloads.
- Products identified as final sale.
- Damage caused by misuse, accidents or unauthorized modification.
3. Starting a return
- Email us within the return window with the order number and reason.
- Wait for return authorization and shipping instructions.
- Pack the complete product securely and display the authorization number.
- After delivery, allow approximately 3–5 business days for inspection.
4. Refund timing
Approved refunds are returned to the original payment method. Banks and card providers may require 5–10 business days after processing; other payment methods may use different timelines.
5. Shipping costs
OPULENX INC covers reasonable return shipping when an item arrives defective, damaged or different from the order. Customers are generally responsible for shipping on preference-based returns. Original shipping fees are not refundable unless the return resulted from our error.
6. Damage, incorrect items and exchanges
Report arrival damage within 72 hours and include photographs. Incorrect items will be corrected without additional product shipping charges. Direct exchanges are not normally processed; return the eligible item and place a new order.
7. Missing refunds
Check the original payment account and contact the payment provider first. If the stated processing period has passed, email OPULENX INC with the order and return details.
Returns support: OPULENXINC@outlook.com · +1 424 450 1437