Customer Service
Shipping Policy
Last updated: August 25, 2026. Fast, tracked delivery with clear processing and transit expectations.
1. Processing time
In-stock orders placed before 3:00 PM EST on business days normally ship the same day. Orders submitted after the cutoff, on weekends or on U.S. federal holidays are processed the next business day. Standard items generally require one business day; custom or build-to-order items may require 2–3 business days.
2. Methods and delivery estimates
Orders may ship through FedEx, UPS or USPS based on package size, destination and selected service. Standard delivery in the contiguous U.S. is estimated at 3–7 business days, expedited delivery at 2–3 business days and eligible overnight delivery on the next business day.
3. Shipping charges
- Free standard shipping on qualifying orders of $400 or more in the contiguous U.S.
- A standard shipping charge may apply below $400.
- Expedited and overnight charges are calculated at checkout.
4. Tracking and split shipments
A shipping confirmation with tracking is sent after carrier pickup. Orders fulfilled from different locations may arrive in separate packages with separate tracking numbers.
5. Address changes
Customers are responsible for checking the delivery address before payment. Contact us within one hour of ordering if a correction is needed; changes are not guaranteed after fulfillment begins.
6. Lost or damaged packages
If tracking shows delivered but the parcel is missing, check the address and nearby delivery locations, then contact the carrier. If it remains missing after 48 hours, contact OPULENX INC. Photograph visible shipping damage and report it within 72 hours of delivery.
7. Delivery area and signatures
We currently ship within the United States, including Alaska, Hawaii, U.S. territories and APO/FPO destinations. Longer transit times may apply outside the contiguous states. High-value orders may require an adult signature.
Shipping support: OPULENXINC@outlook.com · +1 424 450 1437